Refund & Cancellation Policy

1. Payment & Collection Policy

• PaySprint operates on a prepaid model, requiring full payment before accessing our API services.
• Accepted payment methods include bank transfers, UPI, credit/debit cards, Internet Banking and other digital payment options available on our platform.
• If there is insufficient balance in your account, services may be temporarily suspended until the required payment is made.
• Late payments may be subject to penalties or late fees, as outlined in the service agreement.
• PaySprint reserves the right to modify pricing, introduce new charges, or update payment terms with prior notice.
• Clients are responsible for maintaining updated billing information to prevent service disruptions.
• PaySprint is not responsible for any payment processing delays caused by third-party payment providers or banks.
• Taxes & Additional Charges: All applicable taxes, fees, and government levies must be borne by the client. PaySprint reserves the right to recover any unpaid taxes or levies.
• Account Suspension & Recovery:
• PaySprint reserves the right to suspend or terminate API access if payments are not made on time.
• Any reinstatement of services after suspension may require an additional reactivation fee.

2. Refund Policy

2.1 Non-Refundable Services

•  API services once approved, activated and used.
•  Payments made for one-time setup, onboarding, or integration fees.
•  Refund requests due to changes in business operations after payment.
•  Partial usage of API credits does not entitle clients to a refund.

2.2 Refund Eligibility

• Incorrect Payment Deduction – If a client is charged incorrectly due to a system error, PaySprint will verify and process a refund.
• Duplicate Payments – If a client makes a duplicate payment for the same service, the excess amount will be refunded upon verification.
• Service Non-Approval – If PaySprint, the Bank, or the Service Provider does not approve the requested service, a refund will be initiated.

2.3 Exemptions from Refunds

• Client Errors: PaySprint will not process refunds for payments made in error, incorrect account details, or API misconfiguration by the client.
• Third-Party Failures: PaySprint is not liable for any service disruptions caused by third-party providers, including banks, payment gateways, or network failures.
• Unauthorized Usage: If an account is accessed by unauthorized parties, PaySprint is not responsible for any transactions made.

2.4 How to Request a Refund

• Clients must email their respective Relationship Manager and copy info@paysprint.in, including transaction details and the reason for the refund request.
• PaySprint will review and verify refund requests.
•  If approved, refunds will be processed within 90 business days and credited to the original payment method.
• Refunds will not be issued in cash or transferred to a third-party account.

2.5 Chargeback Policy

• Clients must contact PaySprint support before initiating a chargeback.
• Unauthorized chargebacks may result in immediate suspension of services.
• PaySprint reserves the right to take legal action to recover losses from fraudulent chargeback claims.
• Any chargeback fees imposed by financial institutions will be passed on to the client.

3. Cancellation Policy

• Once an API service is activated, cancellations are not allowed.
• Clients should carefully review service requirements before making a payment.
• For contract-based services, cancellation terms will be outlined in the signed service agreement.
• PaySprint reserves the right to terminate services if a client:
  • Violates terms of service.
  • Engages in fraudulent activity.
  • Misuses the API.
• Early Termination Fees: If a client cancels a service before the end of a contractual period, they may be required to pay an early termination fee as per the service agreement.
• If services are terminated due to policy violations, any refund eligibility will be determined solely at PaySprint’s discretion.

4. Liability Disclaimer

• No Warranty: PaySprint provides its API services on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free services.
• Limited Liability:
  • PaySprint’s total liability for any claim shall not exceed the amount paid by the client in the past three (3) months.
  • PaySprint is not liable for indirect, consequential, or incidental damages, including loss of profits, data, or business opportunities.
• Client Responsibility:
  • Clients are solely responsible for compliance with laws related to API usage, financial transactions, and data privacy.
  • Any misuse of API services resulting in legal, regulatory, or financial penalties shall be the sole responsibility of the client.

5. Dispute Resolution

• Payment or refund-related disputes must be reported within 7 days of the transaction.
• Clients can raise a dispute by contacting info@paysprint.in.
• Our team will investigate and provide a response within 10 business days.
• If a dispute remains unresolved, it will be handled as per the legal process outlined in the service agreement.
• In case of legal disputes:
  • Governing Law: The policy shall be governed by the laws of Delhi, India.
  • Arbitration Clause: Both parties agree to resolve disputes through arbitration before initiating legal proceedings.
  • Arbitration will be conducted in Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996.
  • The decision of the arbitrator shall be final and binding on both parties.

6. Contact Us

• Email: info@paysprint.in
• Phone: 011-45508644
• Address: 101, First Floor, Plot No. 42, DLF Industrial Area, Kirti Nagar, New Delhi – 110015